Originally posted on National Post | News:
Patients who log on to the website for Calgary’s hospitals are offered a surprising choice these days: wait times for four emergency departments across the city, posted automatically, 24/7 in “real time.”
A hospital in the Southern Ontario city of Kitchener has just become the first in that province to launch its own, enhanced version of the same idea, amid predictions the consumer-oriented service will soon spread throughout the health-care system. A smartphone app for the Kitchener facility is coming soon.
Administrators argue the online information should help patients better decide where to seek out medical aid, spur staff to improve service — and one day even fuel competition between hospitals under new, demand-based funding models.