Ask Asa: Beware Of Computer Scammers That Call Your Home Directly

Originally posted on CBS New York:

NEW YORK (CBSNewYork) - A panicky phone call from someone claiming to help solve your computer problems could wind up being more of a problem than a solution.

“I was duped!” Robin from Queens admitted to CBS 2’s consumer reporter Asa Aarons.

Robin logged on, picked up the phone and after that … well, she’s too embarrassed to openly talk about it. So she asked CBS 2 to conceal her identity.

A company with a name similar to Microsoft authoritatively told her that malware had infected her computer.

“I immediately froze with panic, and I agreed to everything that they had asked me to do at that point,” Robin explained.

They told her to authorize a $230 charge on her credit card, and then download anti-virus software from a special site.

“I gave them my credit-card number and full access to my computer,” Robin said. “Do not do it.”

Veteran Cyber Forensics Investigator Phillip…

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