NEW YORK (CBSNewYork) – A panicky phone call from someone claiming to help solve your computer problems could wind up being more of a problem than a solution.
“I was duped!” Robin from Queens admitted to CBS 2’s consumer reporter Asa Aarons.
Robin logged on, picked up the phone and after that … well, she’s too embarrassed to openly talk about it. So she asked CBS 2 to conceal her identity.
“I immediately froze with panic, and I agreed to everything that they had asked me to do at that point,” Robin explained.
They told her to authorize a $230 charge on her credit card, and then download anti-virus software from a special site.
“I gave them my credit-card number and full access to my computer,” Robin said. “Do not do it.”
Veteran Cyber Forensics Investigator Phillip…
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